ZENO GROUP | PR ACCOUNT MANAGER

Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. We are a small boutique agency, with a large support network. This means you get a real hands-on experience, whilst having the opportunity to work on multi-national accounts and tap into a huge array of global resources.

We are purpose drive and committed to a culture that invites everyone of their authentic self, to push limits and to embody our “Fearless Pursuit of the Unexpected”

About the Job

As an Account Manager at Zeno Group, you will take responsibility for the delivery of campaigns against set objectives, identifying and developing client relationships / opportunities and serves as a valued team member and resource for clients, junior members and all internal and external stakeholders.

This role includes:

· Day to day management of all aspects of a client campaign / project · Management of regular client WIPs, ensuring key milestones are met and projects are being delivered (engaging with the client to ensure they are fully updated) . Thinking proactively about the client’s business. Providing client communications that are solutions driven . Demonstrating understanding of the categories in which their client operates · Media strategy development and press relations · Creative idea generation and development · Proposal writing · Setting of client KPI’s and managing the delivery of agreed KPIs in partnership with the Account Director, where relevant · Being able to plan to effectively self-manage and manage junior team members · Management of budget trackers (in relation to projects/events) · Contributing to the overall culture in the office · Having fun – and helping others enjoy their work too!

Duties & Responsibilities

Management and Professional Skills · Contribute to (and in some cases lead) the strategic development of project and long-term campaigns for all designated clients in partnership with the senior client lead (AD) · Effectively work with and manage client teams to ensure that work is being delivered on- time and at a high level. · Develop the professional and management skills of junior team members; provide ongoing feedback in a constructive manner

· Lend skills, capabilities or knowledge in problem solving on behalf of clients or teams. · Ensure brainstorms for all designated clients are thoroughly planned to create the best creative environment, engaging a wide range of expertise from across the agency. · Lead media engagement for designated clients, demonstrating the ability to secure key leading coverage and teaching these skills to junior team members. · In partnership with the senior client lead, develop of client KPIs and take responsibility for the delivery of these KPIs, working closely with team members to achieve these. · Be a proficient writer across all styles of writing including press releases, speeches, briefs, newsletters…etc · Be a positive role model and mentor for others at Zeno

Client focused

· Manage key relationships with client leads at local (and regional and global level if required) and therefore contribute to the growth of client revenues · Provide channel-neutral advice to clients, whilst leading, inspiring and mobilizing an internal team around client needs, knowing when to seek senior counsel · Manage delivery of the high-quality solutions we propose within budget scoped and timeframe agreed · Act as an ambassador for integration and be able to sell any service in the agency and bring experts in to deliver · Billability to be at least 90% of time

Financial/Administrative

· Day-to-day responsibility managing large projects as well as small teams on several accounts · Responsible for client-related finance management, including managing large project budgets · Ensure your team follows Zeno’s financial policies and processes and that your responsibilities in this area are diligently adhered to (regular accurate monitoring/recording/approval) · Ensure understanding of status of account financials so you can confidently provide status on account at close of previous month or projection of account status at close of current month within same working day of request by account lead or Director · Submit resourcing requests by monthly deadline and accurate time sheets weekly before the Monday deadline · Review account trackers to ensure that all fees and OOPs are accurately captured and align with MTRs/invoices and guide AE/SAEs is refining trackers as needed · Alert Account Director/ Director of potential scope creep (e.g., expected work product exceeds available budget) within five days of month close to ensure conversations are held with clients · Before commencing any work for a client, review MSA to ensure you understand client billing policies (including travel policies); are knowledgeable about agreed rates and that all

paperwork to support billing is in place; ensure that team is aware of and understands client billing policies (especially as they relate to what can and cannot be billed)

Business Development, networking and marketing

· Identify clients with the potential for growth · Maintain client satisfaction, resulting in client retention · Network amongst client groups and relevant industry peers · Stay up to date with emerging technologies and trends and demonstrate considered understanding of how they integrate into communication marketing programs

Talent and Leadership

· Be a positive role model for leadership values and behavior's · Strong people advocate and developer of future talent · Empower more junior team members to deliver the required business results for growth by providing counsel to junior team members and giving feedback on their work · Manage staff to maximize performance and productivity · Identify, shape, attract and develop talent across all levels; retain and develop key team employees through mentoring, motivation, feedback and learning opportunities

Strategic

· Help to effectively utilize agency creative and planning services where required in a cost-effective manner · Work closely with colleagues throughout the Zeno network as necessary · Seek to have a thorough knowledge of your clients’ business and related industries and aim to bring considered counsel to the relationship · Demonstrate ability to delegate tactical assignments and accurately judge and edit the work of others at or below this level.

Initiative and General Management

· Maintain knowledge of the latest thinking and practices in public relations and apply these to the clients as required · Engage with journalists of the relevant media to maintain their understanding of how the media works, new trends and apply these to the client as required. · Regularly provide leadership in driving a positive and supportive work culture. · Nurture and grow junior team members by providing regular feedback to senior team members. Be a positive role model for all others · Be a team player. Get involved with no task too big or small

About You

You will succeed in Zeno if you are fearless, resourceful, tenacious.

· 4+ years’ experience · A passion to tell interesting and insightful stories for our clients supported by solid media, influencer and/or stakeholder contacts in the Australian and New Zealand markets · Experience playing an integral role in managing project and retained campaign work for brands with diverse communications requirements · The ability to manage up and down within a team and experience supporting the career growth of junior team members · Independent thinking, courage to challenge the norm and confidence to generate fresh ideas internally and externally · Excellent written skills from pitch response to media release, case study, by-line and online content production · A genuine passion for the industry we work in, the brands we work with, and looking to grow and learn as part of a driven and ambitious team · Flexible, team player keen to mentor and nurture junior team members · Positive outlook – we like to have fun at work

Our Culture, Perks and Values

Awards and client win’s aside, it’s our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your wellbeing. Some of these include:

Flexible Working • Flexible work from home options all year round (with phone and internet allowance) • Finish at 4pm on Fridays all year round • Finish at 1pm every Friday before a public holiday • Change of Scene Week - $1000 towards accommodation costs for you to work from a different location every year   • Stopover Holiday Extension Three nights’ accommodation paid if you are visiting a city with a Zeno office • Aussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC office

Leave • Anniversary leave day off • Birthday leave day off • Annual Zeno Day of Play - Day off to have fun

• Bonus Christmas leave between Christmas and new year

Training • Zeno Fearless University - Internal Training Modules • Zeno Internal Training sessions - with regional and global leaders • External Training opportunities

Wellbeing • Self-Care Days (when you need to take a day to yourself, no doctor’s note needed) • Headspace subscription • Employee Assistance Program counselling services

Our Values At Zeno six core values underpin everything we do:

• Fearless: We push ourselves and each other into the unexpected • Collaborative: We work together to get somewhere better • Entrepreneurial: We pave the way for our people to make big things happen • Inclusive: We are a place where everyone can be seen and valued as their true authentic selves • Kind: We communicate openly and directly, always acting with empathy • Ambitious: We aim high, determined to advance our individual and shared goals

Senior Integrated Account Manager Digital Media

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“You fill our clients with confidence through over-communication, being incredibly detailed and making their business goals your own. Because of you, they are never unclear. You bring clarity and enthusiastic energy to every client experience.”

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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A bit about us

Our story starts here: truesyd.com.au

True is best known for growing companies by creating and amplifying their brand stories. Growth is our grail. We’re obsessed with it. Clients like Petbarn, Hays Recruitment, Luna Park and TPG Telecom find that the combination of strategy, digital media and creative all in one place is our biggest point of difference.

Our people give us their most precious possession every single day, their time. Our respect for that value exchange is what we count on to keep everyone inspired and happy. Our True Talks, True Rendezvous and weekly True Feelings help build an environment of inclusion and growth.

We know our people crave flexibility in their day-to-day work lives, and we’re evolving to deliver ultra-flexibility now and into the future. Working from home, flexi-hours to accommodate each individual’s needs where we can, and a commitment to continuous upskilling and well-being are all part of our employee value proposition.

Doing good work while doing good in the world. We believe that businesses should be a force for good, and that belief has been the catalyst for our alignment with the United Nations Global Goals for Sustainable Development. But it is way more than paying it forward. Our hope is that by living our belief in purpose beyond profit, we can inspire the businesses we work with to do more good in the world too.

True Sydney is proud to be a diverse workplace. We are committed to diversity, inclusion and providing equal opportunities at all stages of the recruitment process.

Everyone at True is completely their own person. Our differences are what make the difference, but we’ve noticed all Truepers do have one big thing in common – they all have an inner voice that keeps them focused on doing what’s right, always – for the companies who trust us with their future growth.

True. Bring your different.

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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True’s service offering This combination of capabilities is purpose-built to service companies with small marketing teams who want more in one place. Our full-service offering also gives them the accountability they seek – one agency partner responsible for delivering to a measurable business objective. We focus on both premium clients with marketing budgets between $250K p/a and $2 million p/a and mid-tier clients who are contracted for a minimum of 6 months and have spends from 100K p/a up to 250K p/a.

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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A bit about the position

Senior Integrated Account Manager

This position is responsible for client happiness through day-to-day communications, being detail-obsessed and providing proactive ideas and industry information.

Position Overview: Working within a department team of 4 people and reporting to the Head of Digital, this role is about:

● Ensuring clients have the best experience possible. (Meeting goals and knowing we’re here for them)

● Client’s receive best in class experience from the very first touchpoint on onboarding to exiting the business.

● Client retention through results and relationships. ● Providing strategic proactive advice or industry information that will help their business grow.

You will have a clear understanding and be responsible for client billings (& reconciliation), client set-up in our system, media plan management and all client communications. It is the Senior Integrated Account Manager’s ultimate responsibility to drive the experience of the client through the internal team & external providers.

This role does not have any direct reports.

The skills you’ll need to succeed:

Skill Level Required

Organisation obsession. You balance multiple clients through notes, emails, CRMs & project management tools, and you love it. 1 2 3 4 5 6 7 8 9 10

High level of detail in all you do (You can spot a typo a kilometre away and you enjoy it) 1 2 3 4 5 6 7 8 9 10

Understanding & tweaking media plans 1 2 3 4 5 6 7 8 9 10

Deep knowledge of digital media, including PPC/Social/Search 1 2 3 4 5 6 7 8 9 10

Relationship Building: Exceptional skills in connecting with clients, building trust, and becoming their go-to person at True.

1 2 3 4 5 6 7 8 9 10

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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Client Communication: Strong interpersonal and communication skills to effectively convey ideas, campaign performance, and recommendations to clients.

1 2 3 4 5 6 7 8 9 10

Project Management: Proficiency in managing multiple projects simultaneously, ensuring deliverables are met within budget and timeline.

1 2 3 4 5 6 7 8 9 10

Data Analysis: Aptitude in analysing campaign data and key metrics to provide actionable insights and optimise performance.

1 2 3 4 5 6 7 8 9 10

Client Retention: Skill in nurturing client relationships, identifying upselling opportunities, and maintaining a high level of client satisfaction. Account-Based Marketing Experience.

1 2 3 4 5 6 7 8 9 10

Communication and Presentation: Excellent communication skills to effectively convey performance insights, strategies, and results.

1 2 3 4 5 6 7 8 9 10

Problem-Solving: Ability to identify challenges, propose effective solutions, and adapt strategies based on evolving client needs and market dynamics.

1 2 3 4 5 6 7 8 9 10

Trend Analysis: Keen understanding of industry trends and ability to identify opportunities and potential challenges in the digital marketing landscape.

1 2 3 4 5 6 7 8 9 10

Previous experience briefing creative teams. 1 2 3 4 5 6 7 8 9 10

Google Suite level = high 1 2 3 4 5 6 7 8 9 10

Past experience:

Worked in an agency (or similar) environment for 4+ years.

Briefed internal and external collaborators to ensure capacity management with no loss in performance.

Proven ability to manage multiple clients and deadlines.

Leadership: Led, at minimum, a small team or external freelancers.

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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Key traits:

Has a high moral compass. Ensuring that we are client focused. If we get that right, everything else will fall in line.

Demonstrates high levels of integrity, autonomy and self-motivation.

Highly organised.

Solutions-oriented with a strong desire to “find a way” to get things done.

Unafraid to have challenging (and very respectful) conversations with clients to manage expectations.

Energetic when it comes to tackling challenges and learning new skills.

High levels of empathy for everyone.

What does a typical day look like?

● Agency Huddle - Start with a 15-minute team meeting to understand priorities for the day ahead and troubleshoot any challenges. As a Senior member of the team, must be visible & vocal.

● Quoting - Determining the scope of work and providing media quotes/plans. ● Client Review - Working with the Performance Manager, you are confident that we are on

track to deliver on all client objectives—green lights, including accurate spend. ● Brief Creatives: You brief the creative team on assets required for a new campaign. Specs,

quantity, and what the assets are trying to achieve. This might include a meeting with the Creative Lead.

● Client Setup: Set up new clients into the system and ensure all elements are working. ● WIP: Prepare the narrative for client WIPs or post-campaign reports. ● Reconciliation - Assist finance in reconciling client budgets vs actual spend ● Client Updates - Proactively calling and emailing clients to keep them updated on project

progress. ● Skype Banter - Participating in the nonsense that is the all-agency “True Crew” chat. ● Dog Time - Pet Teddy, the office pup. ● True History - Get to know at least one Chrisah K-ism.

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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Position Pathway: Account Director- This position has a direct pathway to a more strategic role that, at its core, is about solving business problems and leading a small team.

Key areas of focus:

● Monitor and report on highly efficient and transparent campaigns for our clients. ● Ensure we are meeting or exceeding our campaign objectives in real time. ● Lean into AI technology and other media technologies that will keep us efficient. ● Evaluate our current processes for set-up, measurement, workflow and optimisation and make

recommendations on evolving them for the better.

What success looks like: Success is when your obsession with delivering for our clients equals high retention and satisfaction scores.

Absolutely, no excuses, knows the current state of each client and ensures they are beyond satisfied with their experience and performance.

Suite 204, 349 Pacific Highway North Sydney NSW 2060

02 8073 9040 | truesyd.com.au

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Head of Growth

https://windsorborn.com/

At Windsorborn, results are what we live for.

We bring together award-winning creative thinking, website development expertise, and

powerful performance marketing skills to deliver exceptional outcomes for our clients.

Right now, we have an exciting opportunity for a pivotal role within our company.

Reporting directly to the Executive Team, we're seeking someone who can help us take

our business growth to the next level.

But we're not just looking for a Business Development Manager. We want a business

partner; someone who can make a real impact at multiple levels within the business.

Someone who can help develop marketing strategies and sales processes and still be

comfortable sourcing and pitching to new clients our unique, yet compelling, agency

model.

In this role, you'll need to understand social selling and have the ability to manage

and convert digital leads. It's also crucial that you have a well-established network

in Sydney and can hit the ground running from day one in sharing our story.

So, what’s your day-to-day look like?

- Your primary focus will be on securing new business that aligns with our core

offering as a Creative Performance Agency.

- You'll develop a pipeline and respond to new business opportunities, leveraging

existing relationships while also generating leads on your own.

- You'll be responsible for researching growing industries and sectors,

identifying key contacts and decision makers, and building relationships and

partnerships within those organisations.

- You'll ensure Windsorborn is top of mind when clients are ready to pitch.

- You'll seek opportunities within our existing client base and continuously

advocate for our services in creative and performance marketing, as well as

digital product development.

- Collaboration will be essential as you work closely with the various team-leads

to create pitches, respond to tenders, and showcase Windsorborn's best work to

the market.

- You'll also contribute to crafting new business initiatives and finding ways to

improve our existing offering.

This role offers a competitive base salary and commission structure.

You’ll also have the option of working from our lovely Kent Street office five days a

week, should you wish, but we only encourage the team to be physically in on Monday,

Wednesday and Friday - as we appreciate the value we all get from collaborating

together and fostering a great culture.

So, if you're ready to join a results-oriented team and contribute to our growth, we'd

love to hear from you.

Let's work together to take Windsorborn to new heights!